Cracovia in Kraków

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from   stayed for night(-s)

Positive aspects:
dogodne polozenie /centrum miasta/
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from   stayed for night(-s)

Positive aspects:
In Poland i have noticed that the hotels do not give a shape of Hotels but Cracovia certainly do look like a big hotel.
Negative aspects:
The reception people do not have a similing welcome....They should welcome the guests properly making them feel honoured.
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from   stayed for night(-s)

Positive aspects:
wielkosc pokoji wspaniala, mily personel w recepcji, restauracja super,
Negative aspects:
Bar malo zaopatrzony, fasada hotelu nie za ciekawa przydal by sie remont.
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from   stayed for night(-s)

Positive aspects:
1. Polozenie 2. Przyzwoita cena za dobry standard uslug.
Negative aspects:
Zapach w hallu glównym przy recepcji (lizol lub inny srodek do dezynfekcji toalet).
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from   stayed for night(-s)

Positive aspects:
profesjonalna obsluga w recepcji, dobra informacja, czystoscc bez zastrzezen
Negative aspects:
zbyt slaba organizacja przy sniadaniu,niedostateczna ilosc owocow, niesmaczna kawa
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from   stayed for night(-s)

Positive aspects:
Great location for the main square. Room was a good size, clean and had a small fridge in which was useful.
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from   stayed for night(-s)

Positive aspects:
The service was helpful and gracious. Both the breakfast and food ordered from room service were tasty, warm and arrrived in atimely manner.
Negative aspects:
While the bed was comfortable I was a bit surprised that it was a single. This is very unusual in a hotel room in the USA. Perhaps I should have inquired as to the bed when I registered but did not think to.
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from   stayed for night(-s)

Positive aspects:
Bardzo mila i profesjonalna obsluga, pelne zrozumienie i zyczliwosc, fantastyczne polozenie, blisko Rynku , który jest dla mnie doskonalym miejscen relaksu, bardzo milo i sympatycznie spedzilem czas w Panstwa Hotelu,
Negative aspects:
Jedyna cecha negatywna jest strona techniczna, bylem w okresie duzych upalów i ewidentnie brakowalo klimatyzacji ale to drobiazg. :)
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from   stayed for night(-s)

Positive aspects:
Grand and central to the Old Town, yet nicely removed from any late night chaos.
Negative aspects:
I was charged money on my credit card, prior to my arrival in Poland, for which I can find no explanation. I have tried to e-mail a request for information, but am unable to identify a direct e-mail address or indeed telephone number.
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from   stayed for night(-s)

Positive aspects:
I enjoyed my stay at the Cracovia. The room was clean, service was excellent and the location worked well for me. I will try to stay there when I return to Kraokow next September.
Negative aspects:
The location of the toilet in my room (314)was ridiculous (too close to the wall) and the shower was not well set up (although it worked OK for me)
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from   stayed for night(-s)

Positive aspects:
Very inexpensive...good proximity to Market Square
Negative aspects:
Room was very loud (near the road) restaurant's hours were not good Breakfast was not very good Even though my room was on the non smoking floor, there was an odor of smoke anyway. Very warm with no tempurature control in the room. Front desk staff was rude and not very pleasant
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from   stayed for night(-s)

Positive aspects:
The rooms are a good size and so are the bathrooms; the staff are friendly and very helpful; the hotel is walking distance to all the places a visitor to Krakow wants to see.
Negative aspects:
I have back problems so I find the beds are too soft.
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from   stayed for night(-s)

Positive aspects:
It was clean, central and serviced well by an excellent and polite staff
Negative aspects:
Room 208. The standing shower unit was faulty in that it did not secure properly, with the result that one needed to hand-hold the unit in order to avoid drenching the room.
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from   stayed for night(-s)

Positive aspects:
comfortable room and very friendly and helpful staff nice friendly and homely bar to chill before dining
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from   stayed for night(-s)

Positive aspects:
All very good -- clean, friendly staff, adequate facilities.
Negative aspects:
Just one thing, really: we had a booking confirmation which states that breakfast is included in the room price; when we arrived this was said to be a mistake and we were charged extra for breakfast. We stayed in Krakow during a heat-wave and there was no airconditioning or fans in the rooms at the Cracovia.
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from   stayed for night(-s)

Positive aspects:
dobre polozenie mila obsluga
Negative aspects:
niedomykajace sie okno w pokoju
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from   stayed for night(-s)

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from   stayed for night(-s)

Positive aspects:
cracow tour pick up from hotel placed in the city center nice rooom very clean
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from   stayed for night(-s)

Positive aspects:
freundliches Personal saubere Zimmer, saubere Betten, saubere Handtücher genügend Seife und Shampoo Wasserkocher, um Tee und Kaffee zuzubereiten sehr positiv gute Lage in der Stadt
Negative aspects:
-
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from   stayed for night(-s)

Positive aspects:
Clean, good service, good location, good prices
Negative aspects:
The access to the internet is poor. It is available only in the lobby area. It is a very slow connection which prevents downloading even small files. It is also too expensive. I found that often when I was using the internet in the lobby, people would sit near me and smoke. In conclusion the internet service at the Hotel Cracovia is poor!
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from   stayed for night(-s)

Positive aspects:
Dobra lokalizacja, wygodne , przestronne pokoje, dobrze wyposazone.
Negative aspects:
Obsluga hotelu (oprócz restauracji) - jak z lat 70-tych ubieglego wieku
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from   stayed for night(-s)

Positive aspects:
very clean and nice breckfast
Negative aspects:
Receptionists were not at all friendly or helpfull. It was painfull to have to go down or the ring reception
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from   stayed for night(-s)

Positive aspects:
Central location within easy walking distance of Old city.
Negative aspects:
Extra charge for single rooms which did NOT have Air Conditioning units
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from   stayed for night(-s)

Positive aspects:
DOBRZE POLOZONY CHOC HALAS OD STRONY ULICY DAJE SIE WE ZNAKI, SZCZEGOLNIE GDY JEST KONIECZNOSC OTWORZENIA OKNA (WYSOKA TEMPERATURA)
Negative aspects:
FATALNIE USTAWIONA MUSZLA KLOZETOWA W POKOJU 415. NIE DA SIe NORMALNIE NA NIEJ ODDAc STOLEC. OKNO OTWIERA SIE TYLKO NA NIEWIELKa SZPARe. KTO TAK PROJEKTOWAl ? BRAK KLIMATYZACJI. BRAK CHLODZIARKI W POKOJU. CENA SNIADANIA PODANA W SERWISIE, W TRAKCIE REZERWACJI, ROZNI SIE OK 40%. PODAJECIE CENE SNIADANIA NA 20 Zl A W HOTELU KASUJA 28 Zl
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from   stayed for night(-s)

Positive aspects:
Polozenie. Standart. Czystosc. Parking - bliskosc.
Negative aspects:
Cena za parking. Recepcja - widoczny brak zaufania do klienta Restauracja - nieco "ukryta.
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from   stayed for night(-s)

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from   stayed for night(-s)

Positive aspects:
- good location - easy to find for foreigners who don't speak or read polish - good spacy room suitable for our family of three - close to the soccer field... (see negatives)
Negative aspects:
- ... no tickets ever for sale for the soccer games - no parking for our car at the hotel, even though there did seem to be room, we went to the museum parking lot a few minutes away instead -
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from   stayed for night(-s)

Positive aspects:
Bliskosc centrum (wygoda), wygodne pokoje, dobre jedzenie, bardzo mila i sprawna obsluga.
Negative aspects:
Bliskosc centrum (halas), brzydka restauracja, te same kobiety snujace sie co wieczór po holu, siedzace w barze i saczace drinki. Uregulowanie rachunku trwa kilka minut (jedno stanowisko), co przy spotkaniu sie 4 gosci powoduje czekanie 15-20 minut. Na aparacie telefonicznym w pokoju nie dziala (w zadnym) przycisk "recepcja" - nalezy skads wiedziec, ze to numer 604.
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from   stayed for night(-s)

Positive aspects:
polozenie, atmosfera, anonimowosc, czystosc,
Negative aspects:
zaslony nie pokrywaja calego okna, wiec swiatlo poranka zaglada w oczy
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from   stayed for night(-s)

Positive aspects:
- relacja ceny do jakosci bardzo dobra, zaplacona cena w promocji to 270 PLN za 3 doby - polozenie hotelu
Negative aspects:
- ubogie menu w restauracji - awarie tv i paytv w okresie pobytu - slabe wyciszenie scian pomiedzy pokojami
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from   stayed for night(-s)

Positive aspects:
Bliskosc do rynku, zaciszna atmosfera, komfort i cukiernia
Negative aspects:
brak parkingu wylacznie dla gosci
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from   stayed for night(-s)

Positive aspects:
Bliskosc centrum, wyciszone pokoje, stolik w pokoju (! - to dla mnie bardzo wazne), przyjemny wystrój.
Negative aspects:
Brak kawiarni, czy raczej "klubu", gdzie mozna z kims dlugo porozmawiac. Za drogie sniadanie. Ponadto: rzucajaca sie w oczy obecnosc pan najstarszego zawodu swiata (wysiaduja w barze).
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